Refund policy

We're sorry, but at this time, there are no returns, refunds, reprints, nor exchanges.  All sales final.  

Please take care in your selections and double check your order before submitting.

All products are fulfilled on demand based on your personalized selections, please take care in your selections as no replacements or refunds are honored unless there are defects, such as the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

If there is a defect, or fulfillment issue, photographic proof is required for potential consideration.   The decision of refund, or replacement, is determined by the print on demand company ("SPOD") via which Queen Bee sources these products.   

If there is an issue, in order to pursue a refund or replacement,  you as a Queen Bee Merch customer must notify Queen Bee Merch, by writing to info@queenbeemedia.com with photo graphic proof, within 15 calendar days of order date, of the issue.  Please include Order Number, copy of invoice, photos of product details substantiating defect or fulfillment discrepancy.  This will allow Queen Bee sufficient time to aid in facilitating resolution.  

SPOD will not grant a refund, credit account, or replace a printed product unless

  • the product was misprinted
  • the product was damaged (excluding damages during delivery)
  • the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

Alternatively, the Queen Bee Merch customer can work with SPOD directly for resolution.   SPOD has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to SPOD via email at support@spod.com (SPOD USA)  within 30 days of delivery.

For clarification, SPOD will not grant a refund, credit your account, or replace a printed product solely because:

  • it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
  • the shipping provider did not complete delivery/the delivery was late

In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.